Serious Sport Online Guarantee & Returns Policy

At Serious Sport we like to offer you complete peace of mind when purchasing goods from us.

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if for any reason you are not satisfied with the goods we have provided you, we offer a 14 day period where you are entitled to a complete money back guarantee or an exchange of item, providing the goods are returned to us with the original packaging and that they are in the same conditions as received by you. We are unable to exchange or refund individually personalised items, unless received faulty. Any further postage costs incurred returning the items to us is to be met by yourself. We aim to deal with all returns within 10 working days.

Personalised Items: Unfortunately we are unable to replace or refund any items that have been personalised with names, numbers or initials. Please ensure you have selected the right size when adding personalisation.

Faulty goods

Should you feel that you have received faulty goods, we will once again refund your money or offer you an alternative product upon inspection of the item. We reserve the right to seek the opinion of the manufacturer if it isn’t a Serious Sport manufactured item. Completion of the returns form does not guarantee qualification for return. This does not apply to faults caused by accident, neglect, misuse or every day wear and tear. Unfortunately due to copyright laws, we are unable to refund any DVD’s or PC Games if the packaging has been broken.

This does not affect your statutory rights.

When returning goods please include the following:

• A copy of your original receipt
• The order number 
• The original packaging 
• Your delivery address, telephone number and email address
• A brief note outlining why the items are being returned

In order that we can deal swiftly with your returned goods may we ask that you send your items to:

Serious Sport Returns Department
Dummer Cricket Centre
Basingstoke
Hampshire
RG25 2AR